Delivery and Returns

BY TICKING THE BOX YOU CONFIRM THAT YOU HAVE READ THE DESCRIPTION OF THE ITEM AND THAT YOU HAVE ORDERED THE CORRECT SIZE THAT YOU REQUIRE. 

ORDERING A DOUBLE? HAVE YOU CHECKED AND CONFIRMED ACTUAL SIZE in CM NEEDED? ALL SIZES ARE IN THE DESCRIPTION AND AT THE TOP OF EACH CATEGORY.

Delivery

Deliveries are carried out on a day and at a time (Usually between 9am and 12pm) which you will be advised of. Acceptable delivery addresses include, Home, Work, Family, Friends, Neighbours and Must be either in Malta or Gozo. Gozo deliveries are carried out by a courier. 

——————————————————————————————

Delivery Times:

In Stock:

Allow 24-72 hours

Available to Order:

Allow 10-14 Working Days

Out Of Stock:

Send Us an Email and We Will Notify You When Product is Available.

———————————————————————————–

Any delivery dates quoted on this website are approximate and are in no way contractual. If you decide to place an order with us, we will contact you by email to advise you of a day and time for delivery. Customers whose order is being delivered by courier will be notified by email when their order has been collected from us. 

As the vast majority of orders are delivered by hand by our own employees, this will enable you to check that the item is correct before you make payment.

Should you place an order for any items that are currently on order from our suppliers that we find are going to be delayed, we will contact you with a revised delivery date and / or offer a replacement item if one is suitable.

Returns

SPECIAL ORDER CURTAINS

All measurements of curtain size are clearly defined on the website. Please ensure that the correct size for your window/doors have been ordered as returns are not accepted on these items. If unsure if size required, please do not order.

In the unlikely event that you receive a faulty item, please contact us within 14 days of receipt. If possible please provide images of the fault. We will then contact you to arrange supply of a replacement, a refund, and the return of the faulty item if required.

You can return any item for any reason (excluding curtains), that you have ordered from us by contacting us within 14 days of receipt. You are responsible for returning the item in its original unopened packaging to the address that we provide. Once we have received your return, we will issue your refund.

If we are not notified within 14 days of you receiving the products, the order cannot be cancelled.

Due to the intimate nature of sheets, toppers, pillows & bedding, these are exempt from the statutory 14 day cooling off period under the Distance Selling Regulations when they have been unsealed. Therefore, for reasons of health and hygiene any sheets, toppers, pillows or bedding that have been unsealed will be deemed to have been used and cannot be returned for any reason other than a manufacturing fault.

Return postage cost is the responsibility of the customer and is non-refundable, unless deemed that the product was either damaged on arrival, faulty or incorrect. In most cases we are actually charged more by the courier than we charge for postage and make no profit on postage from any deliveries.

Salva can offer a collection of goods service for a fee of €25.00. The customer however is not obliged to use this service and can arrange their own return of goods.

The customer must retain the goods and take good care of them until they are returned. The goods must be Have seal intact. be unused, made available for collection, be in the original packaging and in the original condition.

In the unlikely event that you receive a faulty item, please contact us within 14 days of receipt. If possible please provide images of the fault. We will then contact you to arrange supply of a replacement, a refund, and the return of the faulty item if required.