Delivery and Returns

Delivery

Deliveries are carried out on a day and at a time (Usually between 9am and 12pm in Malta) which you will be advised of in advance. Acceptable delivery addresses include, Home, Work, Family, Friends, Neighbours and Must be either in Malta or Gozo. Gozo deliveries are carried out by a courier normally in the afternoons.  

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Delivery Times:

In Stock:

Allow 24-72 hours

Back Ordered: Arriving soon please see date for delivery of this item

Out Of Stock: – 

Item not available at the moment.

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Any delivery dates quoted on this website are approximate and are in no way contractual. If you decide to place an order with us, we will contact you by email to advise you of a day and time for delivery. Customers whose order is being delivered by courier will be notified by email when their order has been collected from us. 

Should you place an order for any items that are currently on order from our suppliers that we find are going to be delayed, we will contact you with a revised delivery date and / or offer a replacement item if one is suitable.

Returns

In the unlikely event that you receive a faulty item, please contact us within 14 days of receipt. If possible please provide images of the fault. We will then contact you to arrange supply of a replacement, a refund, and the return of the faulty item. This process Is carried out in Malta.

NON-FAULTY ITEMS

You can return any item for any reason, that you have ordered from us by contacting us within 14 days of receipt. You are responsible for returning the item in its original unopened packaging to the address that we provide. Once we have received your return, we will issue your refund.

If we are not notified within 14 days of you receiving the products, the order cannot be cancelled.

Due to the intimate nature of sheets, toppers, pillows & bedding, these are exempt from the statutory 14 day cooling off period under the Distance Selling Regulations when they have been unsealed. Therefore, for reasons of health and hygiene any sheets, toppers, pillows or bedding that have been unsealed will be deemed to have been used and cannot be returned.

Return postage cost is the responsibility of the customer and is non-refundable, unless deemed that the product was either damaged on arrival, faulty or incorrect. 

Salva can arrange a collection of returns service for a fee of €10. The customer however is not obliged to use this service and can arrange their own return of goods.

The customer must retain the goods and take good care of them until they are returned. The goods must have seal intact. be unused, made available for collection, be in the original packaging and in the original condition.